UGREEN Smart Track Q & A

Q1: Why doesn't anything happen when I press the button on the UGREEN FineTrack for the first time?

A1: The insulation film must be removed first. Once removed, the product will automatically power on with a beep and indicator light.

Q2: Why doesn't the tracker update its location in a timely manner, or why has it not updated for a long time?

A2: The tracker works by broadcasting a signal to nearby Apple devices, which then encrypt and upload the data to Apple's Find My network. This process does not support real-time updates and depends on the density of nearby Apple devices and the update frequency of Apple's system. In areas with low Apple device coverage, update speed will be slower

Q3: Which devices are supported for pairing with the tracker?

A3: Supports pairing with iPhone/iPad. A single iPhone/iPad can pair with up to 32 trackers. Not compatible for pairing with MacBook, but MacBook can still view the tracker location in the Find My App. System requirements: iOS 14.5 and above / iPadOS 14.5 and above / macOS 12.5 and above.

Q4: Why can't I add the UGREEN FineTrack to the Apple Find My App?

A4 Check that your iPhone/iPad meets system requirements, Bluetooth is on, and your network is working properly.

Factory reset: While powered on, quickly press the button 5 times. After hearing 3 consecutive beeps, press and hold the button for 6 seconds until 2 beeps are heard. Open the Find My App and follow the steps to add it again.

Q5: How to rebind an already added tracker to another iPhone?

A5:  Method 1: If iPhone 1 and the tracker are nearby, use iPhone 1's Find My App to select "Remove Item". The tracker can then be paired with iPhone 2.

Method 2: If iPhone 1 and the tracker are far apart, first use iPhone 1 to remove the tracker in the Find My App. Then perform a factory reset: press the button quickly 5 times, hear 3 beeps, then press and hold for 6 seconds until you hear 2 beeps. The tracker can now be used with iPhone 2.

Q6: What is the "Find My" App? Can Android users use UGREEN Track?

A6: No, UGREEN FineTrack only supports Apple devices and is not compatible with Android. "Find My" is a pre-installed app on Apple devices (used by millions of people daily to locate items).

Q7: Why can't the UGREEN FineTrack play sound?

A7: The tracker can play a sound for item locating when close to the iPhone (typically 10–20 meters, depending on the environment). Sound cannot be played at long distances, but updated location info is available via the map.

Works with Apple Find My:

Just use the pre-installed Find My app and add SmartTrack Link to the Items tab. You can then locate it anywhere in the world using Apple's network of millions of devices. Note: Apple Find My features only work if used with an iOS, iPadOS, or macOS device.

Work with Apple Find My

Global Positioning, Accuracy, Security

Anti-tracking Function

When others' tag is mixed into your items

Left Behind Alert

Receive notifications when leaving your items too far

Compatible with Your iPhone, iPad, Mac

ios14.5, iPad OS14.5, macOS 11 and above

Buzzer Alert Function

Under the proximity Bluetooth connection, tap "Find" to play the sound, the product buzzer will ring 12 beeps.

Long-life and Replaceable Battery

Powered by CR2032 battery, supports 1 year long standby time and can be easily replaced.

Battery Replacement

A Keychain Protector is Included

with The Product

Product Connection Methods

Specifications

Package Display