Frequently Asked Questions (FAQs)

Shipping & Delivery

Q: Do you ship across the United States?

A: Yes! We currently ship across the United States.

Q: How long will it take to get my order?

A: Orders are processed within 1–2 business days. After processing, delivery typically takes 10–15 business days. Delivery times may vary depending on the destination and shipping carrier.

Q: How can I track my package?

A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking updates may take some time to appear after shipment.

Product & Compatibility

Q: Will these cases fit my specific phone model?

A: Our products are designed for the phone models listed in each product's available options. Please carefully select your exact phone model from the product dropdown menu before adding the item to your cart.

Q: Are your cases compatible with wireless charging and MagSafe?

A: Wireless charging and MagSafe compatibility vary by product. Please check the individual product description for compatibility details before placing your order.

Q: How much protection do your covers provide?

A: Protection features vary depending on the product. Please refer to the individual product description for details about materials, protective features, and design.

Orders & Payments

Q: What payment methods do you accept?

A: Available payment methods are displayed at checkout. These may include major credit and debit cards and supported express payment options.

Q: Can I change or cancel my order after placing it?

A: We begin processing orders promptly. If you need to change or cancel your order, please contact us at support@coversnest.com as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 7-day return window after delivery. To qualify, items must be unused, unworn, in their original condition and packaging, with tags attached where applicable. Proof of purchase is also required. Please contact support@coversnest.com before sending any item back. For complete details, please review our Refund Policy.

Q: What should I do if I receive a damaged or incorrect case?

A: Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us at support@coversnest.com as soon as possible with your order number and clear photos of the issue. Our support team will review the information and guide you through the appropriate resolution.

For additional assistance, contact us at support@coversnest.com.